Restore a backup

Made a mistake, or did an update break your site? Our web hosting is backed up daily to an external backup system, so an earlier version can be recovered. A restore is handled by our team on request.

When to restore

• An update or edit broke your website.
• You accidentally deleted files or data.
• You want to compare with a working earlier version.

How it works

• Your web hosting is backed up daily to an external backup system.
• You cannot restore yourself: a file restore is performed manually by our team.
• Request a restore via support and tell us what to restore and from which date; we agree the restore point with you and put it back.

Backups on a VPS

On a VPS you manage this yourself; use snapshots before risky changes so you can roll back quickly.

Frequently asked questions

How far back can I go? Retention depends on the service you chose, so contact us as soon as possible so a recent backup is still available.

Will a restore overwrite my current files? A restore replaces the current files, so we agree the restore point with you first.

How do I request a restore? Contact us with what needs restoring and the date, and we will handle it for you.